Refund policy

You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

The following items are non-returnable:

• Digital products or downloadable software
• Items marked as final sale or clearance
• Personalised or custom-made items
• Hygiene-sensitive products (e.g. earphones, headsets) if the seal has been broken

Return Shipping

• If the item is faulty, damaged, or incorrectly sent, Shopverse will cover the cost of return shipping. Please contact us first and we will arrange a prepaid return label.
• If you are returning an item for any other reason (e.g. change of mind), return shipping costs are the customer's responsibility.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to reflect the credit.

How to Initiate a Return

To start a return, please contact us at: 📧 shopverse2925@gmail.com

Please include your order number and reason for return. We aim to respond within 2 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at shopverse2925@gmail.com.

Governing Law

This policy is governed by the laws of England and Wales.